Contact center with real AI
Complete Amazon Connect implementation: voice, chat, AI copilot with Q in Connect, quality analysis with Contact Lens. Time-to-value in weeks.
Traditional contact centers are expensive, slow to change, and mediocre at customer experience. Amazon Connect is the new model: cloud-native, pay-per-use, with embedded AI (Q in Connect, Contact Lens) and time-to-value in weeks instead of months. We do enterprise implementations with CRM, Monday, and data stack integration.
What you get with Caleidos
Fast time-to-value
Production deployments in 6-12 weeks for typical scope. Vs legacy projects of 6-12 months.
AI copilot with Q in Connect
Real-time AI assistant for your agents: suggested answers, knowledge base search, automatic summarization. Measurable FCR/CSAT improvement.
Automated quality analysis
Contact Lens transcribes and analyzes 100% of calls. Sentiment detection, KPIs per agent, quality alerts — fully automated quality monitoring.
Real pay-per-use
You pay per call minute and feature used, with flexible contracts. Costs aligned to your real operation volume — accessible entry, free of per-seat licensing or long-term lock-in.
Enterprise implementations
Voice + chat + AI copilot
Complete Amazon Connect implementations with omnichannel voice and chat, Q in Connect (AI copilot), Contact Lens (quality analysis and QA), Cases & Tasks, WFM and outbound campaigns integrated with CRM/Monday and data stack.
Read full case →Tech stack
What we get asked the most
How much does Amazon Connect cost?
Amazon Connect uses a pay-per-use model (call minute, chat conversation, feature consumed). AWS spend scales with the real volume of your operation, with no per-seat licensing or long-term commitments. We model the TCO with you based on your expected traffic volumes. Let's have a conversation to put together a tailored proposal.
Do you migrate from Genesys / Avaya / Five9?
Yes. We do current config discovery, map to Amazon Connect equivalents, progressive wave-by-wave migration plan, agent training, and parallel operation during cutover.
Do you integrate with our CRM / current system?
Yes. Native connectors for Salesforce, HubSpot, Monday CRM. Custom integrations for proprietary systems via Lambda + webhooks. Complete Customer 360 view at agent desktop.
Ready to get started?
Tell us about your challenge. No pitch, no commitment. Just understanding.
Amazon Connect demo